Crack-ED
Website:
crack-ed.com
Job details:
About Us:
At Crack-ED, we are on a mission to empower young professionals through our industry-ready
Post Graduate Programs (PGPs). We believe a smooth and supportive journey leads to
long-term success and that journey starts with our Operations team.
Role Overview:
We are looking for a detail-oriented and proactive Operations Executive to ensure a seamless
experience for our PGP candidates from onboarding to batch completion. You will play a critical
role in making sure processes run smoothly, loans are processed timely, and candidates feel
supported throughout their learning journey.
Key Responsibilities:
Seamless Onboarding:
Facilitate a smooth onboarding experience for all selected candidates of our PGP programs.
Coordinate documentation, orientation, and communication to ensure a positive first impression.
Batch Management:
Oversee batch-wise scheduling, student lists, attendance tracking, and coordination with the
academic team to ensure classes run efficiently. Manage communication related to schedule
updates, session links, and program milestones.
Operational Support:
Support end-to-end execution of operational tasks such as certificate generation, feedback
collection, issue resolution, and escalation management.
Process Improvement:
Identify gaps in operational workflows and suggest improvements to enhance efficiency and
student experience.
Data Management & Reporting:
Maintain accurate records of candidate status, loan processing, and batch data. Share timely
reports with stakeholders for transparency and planning.
Email Writing:
Be proficient in writing professional emails, ensuring timely and accurate updates about
trainings are shared with our corporate partners and all other relevant stakeholders.
Click on Apply to know more.