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Company Description
Almechuantum Innovations Pvt Ltd, founded in 1993 as Almech Tools, is a diversified innovation ecosystem offering cutting-edge solutions across Human Resources, Consulting, Technology, Financial Services, Education, and Infrastructure Innovation. The company partners with startups, SMEs, enterprises, institutions, and governments to drive growth, streamline operations, and foster sustainable development. With expertise in strategic consulting, advanced technologies, HRTech, and workforce solutions, Almechuantum Innovations is dedicated to supporting organizations in navigating the rapidly evolving global economy. Located in the Greater Delhi Area, the company provides services that include HR management, business transformation, technology-driven platforms, education, and financial advisory.
Role Description
This is a full-time on-site role for an Operations Executive, based in the Greater Delhi Area. As an Operations Executive, you will be responsible for overseeing daily operational functions, ensuring smooth workflow, analyzing data for process improvements, and maintaining effective communication across teams. Additional responsibilities include the coordination of resources, optimizing operations, supporting organizational planning, and contributing to overall operational excellence.
Qualifications
- Strong Interpersonal Skills and Communication abilities to collaborate effectively with diverse teams and stakeholders
- Proficiency in Operations and Operations Management to ensure efficient workflows and optimize processes
- Highly Analytical Skills and attention to detail to make data-driven decisions and solve problems efficiently
- Proven ability to manage multiple tasks and work under deadlines in dynamic environments
- Background in business administration, management, or a related field is preferred
- Prior experience in operations or project management is advantageous
Job Overview:
We are looking for a dynamic and detail-oriented Operations Executive to manage daily service operations, coordinate with field technicians, and ensure smooth execution of home service requests. The role also includes onboarding and managing technician partners.
Key Responsibilities:
• Manage and monitor daily service requests through CRM
• Assign jobs to technicians and ensure timely completion
• Coordinate with technicians for updates, delays, and escalations
• Track job status (open / in-progress / completed)
• Handle client/company coordination for service updates
• Ensure proper documentation (job closure, invoicing, reports)
• Maintain service quality and customer satisfaction
• Resolve operational issues and escalate when required
• Prepare daily MIS reports and performance tracking
Technician Onboarding Responsibilities:
• Source and onboard new technicians (AC, appliance, electrician, etc.)
• Verify documents (ID proof, experience, bank details)
• Register technicians in CRM/app
• Provide basic training on process & app usage
• Maintain technician database and availability
• Ensure technicians follow company SOPs and quality standards
Requirements:
• Graduate (any stream)
• 1–3 years’ experience in operations / service coordination (preferred)
• Good communication skills (Hindi + basic English)
• Basic computer knowledge (CRM, Excel, WhatsApp)
- • Ability to multitask and work under pressure. Qualified candidates can forward their CVs to almechtools@yahoo.com, +919311507377
Click on Apply to know more.