Operations executive and Customer Support

Website: woofly.in
Job details:

Company Description

Woofly.in is India's largest provider of pet grooming services, delivering tailored solutions directly to your doorstep. We specialize in creating 100% customizable grooming packages to meet the unique needs of your pets. Committed to quality and convenience, we aim to provide exceptional care for your furry friends.

Role Description

We are seeking an Operations Executive and Customer Support professional for a full-time, on-site role based in New Delhi. Responsibilities include handling day-to-day operational activities, addressing customer inquiries and issues, optimizing processes, and ensuring a seamless client experience. You will be a critical link between our customers and our team, who ensures smooth service delivery and customer satisfaction.

Qualifications

• Strong interpersonal skills and effective communication abilities to engage with customers and team members.
• Experience in operations and operations management, with the capability to streamline processes for efficiency.
• Demonstrated proficiency in analytical skills for problem-solving and decision-making.
• Ability to adapt to dynamic situations and prioritize tasks effectively.
• Background in client service or pet care is a plus, although not mandatory.

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