Vesta: Quality Assurance Platform
Website:
teamvesta.com
Job details:
Build a long-term career at the intersection of operations, client success, and business leadership - working directly with the founders of a fast-growing aviation technology company.
About Vesta
Vesta is an innovative operations streamlining platform built specifically for airports. We help airport teams
digitize and streamline daily terminal and airside operations through our integrated suite of solutions - Airport Ops in a Box.
Our platform is currently used across multiple airports in India and internationally, helping teams manage tasks, improve accountability, streamline communication, and gain real-time operational insights. As we continue to grow, we are looking for an ambitious, proactive individual who wants to build a long-term career in operations, client success, and business leadership.
The Opportunity
This is not a typical support or administrative role. We are looking for someone who wants to grow alongside the company and eventually become a key leader within Vesta. Initially, you will work closely with the key accounts manager and take ownership of client onboarding, implementations, customer success, support coordination, and operational activities.
Over time, the goal is for you to become the primary owner of client relationships and company operations, allowing the founders to focus on strategy, product development, and business growth. If you're looking for a role where you can learn, take ownership, and build a long-term career, this could be an excellent fit.
Key Responsibilities
Client Success & Support
- Act as the primary point of contact for clients.
- Ensure client issues, requests, and feedback are handled promptly.
- Coordinate with internal teams to ensure timely resolution of client concerns.
- Conduct regular client follow-ups and relationship management.
- Monitor customer satisfaction and platform adoption.
Product Implementation & Training
- Configure the platform according to client requirements.
- Lead onboarding sessions and user training programs.
- Coordinate deployments and go-live activities.
- Travel to client locations when required for implementation, training, or project support.
- Ensure successful adoption of the platform across client teams.
Operations Management
- Work directly with the founders on day-to-day company operations.
- Coordinate between clients, product teams, and management.
- Track project progress and follow up with stakeholders.
- Maintain operational documentation and process workflows.
- Identify opportunities to improve internal efficiency and client experience.
Business Support
- Assist with sales presentations, proposals, and client documentation.
- Help prepare reports and presentations for clients and management.
- Support strategic initiatives and special projects as the company grows.
What We're Looking For
Essential Qualities
- Excellent written and verbal communication skills. A strong command over English is a must.
- Strong organizational and project coordination abilities.
- High level of ownership and accountability.
- Natural curiosity and willingness to learn.
- Ability to work independently without constant supervision.
- Strong problem-solving mindset.
- Comfortable interacting with senior client stakeholders.
- Interest in startups, entrepreneurship, operations, and leadership.
Preferred Backgrounds (Fresh graduates as well as candidates with a 2-3 years of experience are welcome to apply)
Hospitality | Hotel Operations | Business Administration | Client Success | Operations Management | Customer Service | Aviation
Important Expectations
We believe flexibility and ownership are essential in a startup environment. While this is primarily a remote role with standard working hours, we are looking for someone who understands that client-facing responsibilities occasionally require flexibility. This may include:
- Responding to urgent client queries / support outside working hours when necessary.
- Monitoring client support groups and ensuring issues are acknowledged and addressed.
- Occasional weekend responsiveness if a client requires assistance.
- Periodic travel for deployments, training sessions, or client meetings.
These situations are relatively infrequent, but they are an important part of providing excellent customer service.
Compensation
The compensation for this role ranges from ₹18,000 to ₹25,000 per month, depending on the candidate's experience, skills, and overall suitability for the role. In addition to salary, this role offers significant long-term growth opportunities and leadership exposure that are rarely available in traditional corporate environments.
Why Join Vesta?
- Founder access: Work directly with the founders from day one
- Scale & impact: Gain exposure to airports and large-scale operations.
- Ownership: Take real ownership of clients, processes, and outcomes.
- Leadership early: Build leadership skills early in your career.
- Shape the company: Help shape a growing technology company.
- Clear runway: A clear path toward senior leadership and operational ownership.
Ready to build something meaningful?
If you are ambitious, proactive, and excited by the idea of shaping the future of airport operations, we'd love to speak with you.
Click on Apply to know more.