Website:
tbldigital.ca
Job details:
Must Required : Should be able to work between 9-5 PM EST
Salary Range - 18000 to 20000 INR
Company Description TBL Digital is a bold marketing agency that specializes in content creation, social media management, paid advertising, and influencer partnerships for brands that want to stand out. The team focuses on high-impact, disruptive storytelling designed to drive real attention, conversions, and brand loyalty. TBL Digital works with restaurants, lifestyle brands, and emerging businesses across Toronto, the GTA, and KWC, while maintaining a global outlook. The agency delivers high-performance photo and video content, social media growth strategies, Meta and Google ad campaigns, and vetted influencer marketing with a focus on authentic audiences. TBL Digital is committed to helping clients build unforgettable brands through creative, unapologetic marketing.
Role Description The Operations Coordinator is a full-time, remote role responsible for supporting the smooth day-to-day operations of TBL Digital. This role includes coordinating project timelines, tracking deliverables, and ensuring internal processes run efficiently across content, social media, and advertising workstreams. The Operations Coordinator will manage administrative tasks such as scheduling, documentation, and data entry, while also assisting with client communication and follow-up to support high-quality service. Additional responsibilities include maintaining operational records, monitoring workflows, preparing reports on performance and resource use, and collaborating with team members to resolve issues and improve processes. The role requires consistent online availability during core business hours and proactive communication with the distributed team.
Key Responsibilities
- Monitor all client and internal communication channels (WhatsApp groups, email, project boards) throughout the day and flag every actionable request.
- Log incoming tasks into the content tracksheet with clear scope, owner, and due date.
- Assign each task to the appropriate strategist, editor, or photographer based on capacity and skill fit, in coordination with the Operations Manager.
- Track every request from intake to delivery and proactively chase items at risk of missing deadlines.
- Send clients timely status updates and confirmations so no message goes unanswered.
- Escalate blockers, unclear briefs, or capacity conflicts to the Operations Manager before they become delays.
- Keep the tracksheet accurate and up to date as the single source of truth for team workload and delivery status.
What Makes Someone Great in This Role
- Ruthlessly organized and detail-oriented — you catch the request buried in a long chat thread.
- Strong written communication; comfortable being the professional voice clients see day to day.
- Calm under pressure and able to juggle many moving pieces at once.
- Proactive by nature — you chase, remind, and close loops without being told.
- Comfortable with spreadsheets and project/workflow tools (Google Sheets, task boards).
- Prior experience in an agency, marketing, or coordination role is a plus.
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