Statim Healthcare
Website:
statim-healthcare.com
Job details:
Job Purpose:
The role of the operation coordinator is to ensure smooth running of the day to day teleradiology operations, 3 shifts, 24/7 and 365 days around the year. The key objective of the role is to support and ensure that the back office is provided to meet the service level agreement (SLA) and ensure that the work flow and back office role holders are meeting the CTQ (Critical to Quality) of TAT and quality.
Primary Duties of the Role:
· Case assignment as per standard operating procedures to ensure smooth workflow to meet the radiology study as per service levels of TAT & quality.
· Daily follow up with the radiologist for schedule adherence and meeting the site reporting requirements.
· Call radiology site to ensure patient history and prior reports to enable the reporting radiologist to send the report in time with all clinical accuracy.
· Coordinate between referring doctor/ clinician with the radiologist in case of any adjudication or clarification.
· Use the PACS Software to ensure that reports are sent on time and highlight issues to the PACS team if the TAT and accuracy is affected.
· Troubleshoot basic IT, connectivity issues and escalate with PACS help desk to resolve the issues.
· Maintenance, upkeep and checking of logs ensuring details are up to date and follow ups are carried out
· Ensure nonconformance are listed and followed up upon and liaise with head of operations and quality assurance as soon as any system or client issues arise.
· Any other duties other than the above to meet the exigencies and the demanding internal and external environment.
Job Requirements:
1. Degree holder with 2+ years’ experience.
2. Knowledge in English to draft and respond to client emails and communicate thru various platforms.
3. Ability to learn medical terminology, body parts and radiology English to translate.
4. Knowledge in computer systems and word processing programs.
5. Knowledge in working with Excel, Google Sheets and other programs.
6. Ability to learn various PACS System Software.
7. Ability to mediate client – customer calls.
8. Adhere to company policy, procedures and system to ensure US based compliance HIPPA
Pay & Work Conditions:
1. Work in 3 shifts environment.
2. One week – Night Shift once in a month (Night Allowance Paid)
3. Office is based at Amanora Park Town, Hadapsar
Click on Apply to know more.