Urban Ground GmbH
Website:
urbanground.de
Job details:
Company Description
Can you imagine a world where tenants could complete long-term apartment rentals as simply as booking a hotel room? And that’s exactly what Urban Ground offers. 100% Digital, contactless end-to-end tenancies with multi-lingual support to working professionals from all across the globe relocating to Europe.
Urban Ground is on a strong growth path and currently looking for a German Language Specialist in our Operations team to help us provide the best experience to both our tenants & owners.
Role Description
The Operations Associate will support day-to-day platform, property, and customer operations while coordinating with internal teams and third-party vendors to ensure smooth execution and high service standards.
Key Responsibilities
• Manage platform back-office operations and maintain accurate property data
• Upload and update property listings across digital channels
• Coordinate with third-party vendors to ensure timely resolution of maintenance and service requests
• Handle tenant and customer queries in German (B1) and English
• Track ongoing issues and ensure proper follow-up until resolution
• Support operations, marketing, and finance teams with data, documentation, and reporting
Qualifications
- Minimum 1 year of relevant experience in operations, customer support, or coordination roles
- A2/B1 level German proficiency (optional)
- This role requires learning German within 12 months.
- Undergraduate degree (Arts, Commerce, Business, or related field)
- Strong communication and organizational skills
- High attention to detail and analytical mindset
- Fluent in English (spoken and written)
Please note that this would be a 100% remote position (work from home) in CET time zone as a consultant to the German entity.
Click on Apply to know more.