Pocket FM
Website:
pocketfm.com
Job details:
About the Job
About Pocket FM
Great stories captivate listeners.
Great operations bring them to life.
Pocket FM is a leading audio entertainment platform transforming how stories are consumed worldwide. With 80+ million listeners and 4+ billion minutes streamed every month, we bring immersive audio series to global audiences.
As we continue to scale globally, we’re looking for a Operations Specialist to drive seamless content execution, support AI-led initiatives, and enhance listener engagement through strong operational excellence.
Role Overview
The Content Operations Specialist will oversee end-to-end operational workflows for shows, experiments, and content initiatives. This role involves close coordination with editorial, production, QC, and analytics teams to ensure smooth show launches, efficient processes, and high-quality content delivery at scale.
Key Responsibilities
- Manage daily show workflows including show prep, asset creation, voice finalization, and episode releases
- Coordinate voice production and collaborate with QC teams to maintain quality standards
- Ensure timely show launches and smooth execution of episode releases
- Maintain voice asset repositories, naming conventions, and pronunciation libraries
- Track VO/PP targeting and manage voice bank follow-ups
- Track and report editorial, production, and QC productivity on a weekly basis
- Maintain dashboards for retention, revenue, payer retention, and performance metrics
- Monitor playcount, discovery metrics, and overall content performance
- Generate experiment reports and document key insights
- Support AI and A/B experiments, including setup, tracking, and sample validation
- Work on English and Spanish content experiments and implement improvements based on results
- Identify operational bottlenecks and drive process improvements
- Conduct quality checks on voice production and content assets with actionable feedback
- Handle ad hoc operational and legal support requests
- Collaborate cross-functionally with Editorial, Production, PP, QC, Sketch, Product, and global teams
- Leverage best practices across regions to improve efficiency and content quality
- Continuously optimize workflows and expand operational capabilities
Requirements
- Bachelor’s degree in Media, Communications, Business, or a related field
- 2+ years of experience in content operations, editorial workflows, or production coordination
- Strong organizational and multitasking skills with high attention to detail
- Analytical mindset with the ability to interpret data and improve workflows
- Advanced Excel/Google Sheets skills (SUMIF, VLOOKUP, XLOOKUP, Pivot Tables, dashboards)
- Strong communication and stakeholder management skills
- Familiarity with AI tools, voice production, or audio platforms is a plus
- Ability to work in a fast-paced, deadline-driven environment
If you’re passionate about content, operations, and scaling storytelling through data and AI, this is your opportunity to impact millions of listeners globally.
Click on Apply to know more.