LevelupforWomen
Website:
levelupforwomen.com
Job details:
We’re Hiring: Operations Associate/ Client Success Manager
We’re looking for a high-ownership, disciplined, and structured Client Success Manager to work closely with the Founder and drive real results for our clients inside the LUFM program.
This is not a support role — it’s a leadership role focused on execution, accountability, and outcomes.
Key Responsibilities:
- Onboard clients and ensure smooth integration into the program
- Drive daily accountability and task completion
- Manage delivery operations during & after live sessions
- Maintain trackers and monitor client progress
- Ensure clients stay consistent, engaged, and on track
- Communicate clearly, follow up assertively, and take ownership of outcomes
- Tracks SLA compliance across the team — flags response delays, missed check-ins, and session gaps to the manager, not to the client
- Monitoring & tracking — Ability to observe and log ongoing team activity accurately without supervision, on a daily basis.
- Attention to detail — Catches gaps, mismatches, and anomalies before they escalate into bigger problems.
- Tool proficiency — Comfortable working across scheduling, communication, and document tools as primary work surfaces.
- Written communication — Flags issues in writing with clarity and specifics, not verbally or vaguely.
- Process discipline — Follows a fixed daily checklist consistently, without needing reminders or handholding.
- Reporting without acting — Knows their role is to surface information upward, not to independently resolve or interfere with issues.
🔹 What We’re Looking For:
- Strong communication & follow-up skills
- High energy, discipline, and ownership mindset
- Ability to manage multiple clients and track progress
- Structured and process-driven approach
Click on Apply to know more.