Omnex Inc
Website:
omnex.com
Job details:
Role : Assistant Manager-Operations and Key account management
Exp : 4+yrs
CTC : As per industry standards
Location : Pune Magarpatta
Company's Profile & JD
Omnex is a US based international consulting, training and software development organization specializing in strategic system solutions that elevate the performance of client organizations. We operate in over 32 countries worldwide with many Fortune 100 companies in their quest for Business and Operational Excellence For more information, visit www.omnex.com
Job Description
Key Responsibilities
Training Operations
- Manage end-to-end corporate training operations and schedules.
- Coordinate trainers, client communication, logistics, and training calendars.
- Facilitate pre-training discussions and share training materials.
- Monitor training delivery, resolve operational issues, and ensure successful program execution.
- Coordinate certifications, participant communications, and post-training activities.
Key Account Management
- Manage assigned key client accounts and build long-term relationships.
- Understand customer training plans and prepare periodic training calendars.
- Prepare commercial proposals, quotations, reports, and invoices.
- Coordinate scheduling, resource allocation, documentation, and service delivery.
- Track purchase orders, collections, customer feedback, and ensure SLA compliance.
- Conduct customer review meetings and resolve escalations to maintain high customer satisfaction.
Project Operations
- Coordinate consulting and certification projects from planning to completion.
- Schedule consultants, track project milestones, and maintain project dashboards.
- Organize review meetings and provide regular project status updates.
- Ensure timely delivery, invoicing, and payment follow-ups.
Business Operations
- Develop and maintain SOPs and operational processes.
- Monitor KPIs, conduct operational reviews, and drive process improvements.
- Support business continuity and ensure efficient day-to-day operations.
Reporting & Knowledge Management
- Prepare operational dashboards, MIS reports, and management presentations.
- Maintain project documentation, trackers, and knowledge repositories.
- Coordinate management review meetings and monitor action items.
HR & Administration
- Support operational administration, biometric reporting, and compliance documentation. Support IC (POSH).
- Coordinate travel arrangements and administrative activities as required.
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