Proxi Farma Pvt Ltd
Website:
potion1st.com
Job details:
Operations and Client Experience Lead
Company: Proxi Farma Pvt. Ltd. (Potion/पोषण 1st)
Location: Venture Centre, CSIR NCL Innovation Park, Pashan, Pune, India
Employment Type: Full Time
Compensation: ₹25,000 to ₹30,000 per month (CTC)
Website: https://www.potion1st.com
About Potion/पोषण 1st
Potion/पोषण 1st is an award winning nutrition technology startup developing innovative vending solutions that make healthy eating easy, effective, and enjoyable.
Founded by physician scientists Dr. Madhur Motwani (MBBS, PhD, University College London) and Dr. Priyadarshini Sanyal (MBBS), the company combines science, nutrition, technology, and customer experience to build the next generation of healthy vending solutions.
Recipient of the National Startup Award by the Government of India, Potion/पोषण 1st operates from Venture Centre, CSIR NCL Innovation Park, one of India’s leading deep technology incubators.
This role offers an opportunity to work directly with customers while learning startup operations, business development, logistics, and client relationship management.
Role Overview
We are looking for an energetic and organized professional to manage the day to day operations of our vending business.
You will be responsible for ensuring every client receives an excellent experience from the first enquiry through installation, training, ongoing support, and regular servicing.
A. Client Onboarding
• Coordinate new client onboarding.
• Schedule product demonstrations.
• Organize vending machine installations.
• Train clients on machine operation.
• Ensure every installation is completed successfully.
• Follow up after installation to ensure customer satisfaction.
B. Vending Machine Operations
• Coordinate routine machine servicing.
• Schedule preventive maintenance visits.
• Ensure machines remain operational.
• Coordinate stock refills with internal teams.
• Track machine performance.
• Resolve operational issues quickly.
C. Customer Support
• Act as the primary contact for client communication.
• Respond to customer queries promptly.
• Coordinate service visits and repairs.
• Maintain records of complaints and resolutions.
• Ensure timely follow up until every issue is resolved.
• Build long term customer relationships.
D. Operations and Logistics
• Coordinate dispatch of products and vending machines.
• Track deliveries and installations.
• Coordinate with manufacturing and logistics teams.
• Maintain stock and dispatch records.
• Ensure timely product availability for clients.
E. Documentation and Reporting
• Maintain customer records.
• Update installation and service logs.
• Prepare weekly operations reports.
• Track service requests and response times.
• Maintain accurate operational documentation.
F. Team Coordination
• Coordinate with logistics, production, quality, and design teams.
• Supervise daily field activities.
• Coordinate vendors and service partners.
• Escalate issues when required.
• Ensure smooth execution of daily operations.
Qualifications
• Graduate in any discipline.
• Two to four years of experience in operations, customer service, hospitality, retail, healthcare, or logistics.
• Excellent communication and interpersonal skills.
• Strong organizational ability.
• Comfortable using Google Workspace and spreadsheets.
• Ability to independently manage multiple tasks.
• Willingness to travel within Pune for client visits.
What You Will Gain
• Customer relationship management.
• Startup operations.
• Business development exposure.
• Logistics and supply chain coordination.
• Service operations.
• Team leadership.
• Problem solving and decision making.
• Direct mentorship from company founders.
• Opportunity to build one of India’s fastest growing healthy vending businesses.
Employment Terms
• Full time position based in Pune.
• Compensation of ₹25,000 to ₹35,000 per month (CTC) based on qualifications and experience.
• Candidates should be comfortable working in a fast paced startup environment.
• Local travel within Pune and occasional travel to the Amravati manufacturing facility may be required.
How to Apply
Please complete the application form:
https://www.potion1st.com/operationsandclientexperiencelead
Please also submit:
• Updated Curriculum Vitae (CV)
• A one minute video introducing yourself and explaining why you are interested in this role.
• Candidates should be willing to relocate to Pune, if required, and attend an in person interview at our office located at Venture Centre, CSIR NCL Innovation Park, Pashan, Pune.
Email Subject: Role: Operations and Client Experience Lead
Application Deadline: 30 June 2026, 11:59 PM IST
Only shortlisted candidates will be contacted for the interview process.
Click on Apply to know more.