CodeGama
Website:
codegama.com
Job details:
Position: Operational Head
Location: Bangalore
Employment Type: Full-Time
Experience: 3–5+ Years
Department: Operations
About the Role
We are looking for an experienced Operational Head to lead and optimize the day-to-day operations of our FinTech business. The ideal candidate will drive operational excellence across payment operations, customer support, compliance, and cross-functional teams while ensuring efficiency, scalability, and regulatory compliance.
Key Responsibilities
- Lead and manage daily business operations across the organization.
- Develop and implement operational strategies aligned with business goals.
- Oversee payment operations, transaction monitoring, customer support, and process execution.
- Improve operational workflows, productivity, and service quality.
- Collaborate with Product, Technology, Finance, Compliance, and Customer Success teams.
- Define and monitor operational KPIs, SLAs, and performance metrics.
- Ensure compliance with internal policies, regulatory requirements, and industry standards.
- Manage operational budgets, vendors, and resource planning.
- Lead, mentor, and develop high-performing operations teams.
- Identify operational risks and implement process improvements to enhance business continuity.
Required Skills
- Strong experience in FinTech, Payments, Banking, or Financial Services operations.
- Excellent leadership, stakeholder management, and decision-making skills.
- Knowledge of payment workflows, transaction lifecycle, reconciliation, and operational processes.
- Experience with process optimization, reporting, KPI management, and operational planning.
- Familiarity with ERP/CRM systems, data analysis, and Microsoft Excel.
- Strong communication, analytical, and problem-solving skills.
Qualifications
- Bachelor's or Master's degree in Business Administration, Operations Management, Finance, or a related field.
- 3–5+ years of experience in Operations, preferably within FinTech, Payments, Banking, or Financial Services.
- Experience managing cross-functional teams and operational performance.
Success Metrics
- Achievement of operational KPIs and SLA targets.
- Improved process efficiency and reduced operational risks.
- High customer satisfaction and service quality.
- Effective team performance and cross-functional collaboration.
- Compliance with regulatory and internal operational standards.
Click on Apply to know more.