Operational Excellence Manager

T D Newton & Associates

Website: tdnewton.com
Job details:

NTERNAL

Job Title: Head Operational Excellence – Product control / Retail Banking / FPNA

Job Summary:

• A Strategic role partnering with Senior leadership & Global Controller to drive process optimisation and operational efficiency across the financial Controllership function.

• This position leads initiatives that span complex, enterprise-wide processes and diverse technology ecosystems to enhance financial reporting accuracy, accelerate close cycles and modernise financial operations

• This is pivotal role reports directly to the GPLs and partners with central Process Performance Excellence (PPE) team to elevate operational maturity across GCFO workstreams

• Drive PPE Framework & Op Ex Strategy within relevant GPL workstream to identify optimisation opportunities

•Collaborate with GPLs and work on Book of work to focus to uplift the maturity of the processes and making it leaner etc.

• Play a critical role in process mining, identifying KPIs & dashboards to drive process insights

Responsibilities:

Process Transformation & Innovation:

• Lead end-to-end process redesign initiatives across financial Controllership operations, managing large-scale, cross functional initiatives that touch multiple geographies, business units and stakeholder groups to standardise workflows and eliminate inefficiencies.

• Architect scalable operating models that support business growth while reducing complexity & operational risk

• Champion automation & digital transformation leveraging RPA, AI/ML, and intelligent workflow solutions

• Establish PPE governance frameworks with clear ownership, controls, & performance metrics

• Drive standardization & harmonization of processes across regions & business units

• Drive technology enablement and integration across a complex systems landscape including SAP, non-SAP ERP applications, and emerging AI solutions, ensuring seamless data flow and process automation that reduces manual effort and strengthens controls.

• Pioneer the adoption of Agent AI and intelligent automation within controllership processes, evaluating use cases, managing implementation, and realizing measurable benefits in efficiency, accuracy, and strategic value delivery.

Operational Excellence & Quality Management:

• Spearhead financial reporting transformation initiatives, streamlining reporting processes and leveraging automation to deliver timely, accurate insights that support strategic decision-making across the organization.

• Design & implement comprehensive quality assurance frameworks with zero-defect mindset

• D eploy Lean Six Sigma methodologies to eliminate waste, reduce variation, & optimise resource utilization

• Build continuous improvement culture through kaizen events, process mining, & root cause analysis

• Operationalise KPI dashboards & real-time monitoring capabilities for proactive issue resolution

• Lead defect prevention programs & implement mistake-proofing techniques across critical processes

Qualifications:

Education & Certifications:

• MBA, Master's in Finance, or equivalent advanced degree

• Lean Six Sigma Black Belt certification required; Master Black Belt preferred

• Professional certifications (CA, CPA, CFA, CIMA, or equivalent) highly valued

Click on Apply to know more.