Operation team leader

Delhivery

Website: delhivery.com
Job details:
Company Description

Delhivery is India’s largest fully-integrated logistics services provider, with a network spanning over 18,850 pin codes across the nation. The company offers a comprehensive range of logistics solutions, including express parcel transportation, PTL and FTL freight, international shipping, supply chain management, local courier services, and advanced technology-enabled logistics. Delhivery has shipped over 4 billion parcels, manages over 22 million square feet of logistics infrastructure, and serves more than 48,000 businesses. Its customer-centric services include real-time tracking, rapid delivery, efficient supply chain solutions, and global shipping to 220+ countries. Delhivery's innovative approach ensures seamless and efficient logistics for businesses of all scales.

Role Description

This is a full-time, on-site role for an Operations Team Leader at Delhivery, located in Indore. The Operations Team Leader will oversee daily operations, coordinate logistics processes, lead a team to achieve performance targets, and ensure customer satisfaction through effective communication and problem-solving. The role involves data-driven decision-making, monitoring workflows, ensuring adherence to operational policies, and maintaining a high standard of service delivery while collaborating cross-functionally to optimize efficiency.

Qualifications

• Proven ability in Operations Management and process optimization to maintain consistent performance and achieve targets.
• Strong People Management and leadership skills to guide teams effectively and foster professional growth.
• Exceptional Communication skills, including the ability to liaise with teams, clients, and stakeholders effectively.
• Analytical skills to assess operational data, identify areas of improvement, and implement strategic solutions.
• Commitment to ensuring high levels of Customer Satisfaction through proactive issue resolution and quality service delivery.
• Previous experience in a logistics or supply chain management role is considered an advantage.
• Bachelor's degree in Business Administration, Logistics, Operations Management, or equivalent preferred.

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