Codersbay Technologies
Website:
codersbaytech.com
Job details:
Job Role- Operation Project Manager
Exp-2-4 yrs
Immediate Joinee
Job DescriptionWe are looking for a mid-level Operations Project Manager (with HR Operations exposure) who can bring structure, clarity, and discipline across multiple operational departments. The role requires someone who can take high-level goals from the PMO and convert them into actionable plans, track execution, remove blockers, establish strong documentation, and improve team accountability.
This person will manage day-to-day operations across multiple departments, ensure cross-functional coordination, and maintain performance standards. In addition, the role will also involve handling day-to-day HR operations, ensuring smooth employee lifecycle management and workforce coordination.
Primary Responsibilities
Project Execution & Delivery- Convert quarterly goals from the PMO into structured plans and weekly execution roadmaps
- Track progress of all tasks, deadlines, and deliverables across operations, support, partners, IT, facilities, and supply acquisition
- Identify delays, escalate risks early, and ensure timely corrective action
Cross-Functional Coordination- Ensure effective communication between Operations, Customer Support, Partner Management, IT Team, Facilities, and Supply Acquisition
- Facilitate sync meetings, ensure action items are documented, and follow up on closures
Process Governance- Implement standard operating procedures across all departments
- Ensure adherence to documentation standards, reporting guidelines, and compliance processes
- Improve workflow efficiency and reduce operational friction
Performance & Reporting- Collect, validate, and review weekly & monthly reports from department managers
- Maintain department scorecards with KPIs, productivity metrics, turnaround times, and quality indicators
- Prepare consolidated performance dashboards for the PMO
People & Resource Planning- Work with managers to plan workloads, resource allocation, and shift schedules (Customer Support, IT Admin, Facilities)
- Identify skill gaps, training needs, and recommend performance improvements
HR Operations - Manage day-to-day HR operations including attendance, leave management, and employee records
- Support onboarding, induction, and employee lifecycle processes
- Coordinate with Stakeholder on performance management, engagement initiatives, and policy implementation
- Act as a bridge between employees and management for operational and HR-related concerns
- Ensure HR documentation, compliance, and reporting are maintained accurately
IT & Facilities Oversight (Non-technical)- Ensure timely execution of IT admin tasks: access provisioning, audits, asset tracking, escalations
Issue Resolution & Escalation Handling- Act as the first line of escalation for operational, support, IT, facilities, and HR-related issues
- Diagnose root causes and drive preventive measures
Additional Responsibilities- Conduct weekly audits for documentation, SOP compliance.
- Maintain documentation across departments (e.g., SOPs, internal knowledge bases)
- Support leadership in operational planning for new launches or expansions.
Skills & Qualifications
Must-Have Skills- Strong project management skills (planning, tracking, reporting, escalation)
- Excellent operational coordination and communication abilities
- Experience managing multi-team environments
- Ability to work with strict timelines and structured processes
- Competency in tools like MS Planner, Jira, Asana, Trello, or similar
- Strong documentation discipline
- Basic understanding of HR operations and employee lifecycle management
- Problem-solving mindset with strong follow-up and execution ability
Good-to-Have Skills- Prior experience in project management and Operations roles.
- Exposure to IT administration or SaaS tools.
- Experience in fast-paced or startup environments.
- Knowledge of SOP creation and process standardization.
Qualifications- Bachelor’s degree (Business, Operations, Technology, Engineering, or related field preferred)
- 2-4 years of relevant experience in project management / operations / HR ops
- Project management certifications (PMP, CSM, Prince2) are a plus
- Experience managing multiple departments or cross-functional teams is preferred
Click on Apply to know more.