Website:
pcba.com.au
Job details:
Key Responsibilities
● Team Leadership: Lead and develop the operations team (managers/executives)
handling visa case processing across all supported countries. Foster a collaborative
environment and provide training/mentoring.
● Visa Case Management: Oversee end-to-end handling of client cases: documentation
review, petition preparation (e.g. US L-1 petitions), submission, and follow-ups. Ensure
accuracy and timeliness.
● Compliance & Quality: Ensure all operations comply with immigration regulations and
company policies. Maintain high approval rates by instituting quality checks and
rigorous documentation standards.
● Process Improvement: Analyze current workflows and identify bottlenecks. Design and
implement process improvements (e.g. digital tools, standardized checklists) to
increase efficiency and client satisfaction.
● Client & Stakeholder Coordination: Act as a senior point of contact for key clients and
internal stakeholders. Communicate case status updates, address escalations, and
ensure smooth interdepartmental coordination (sales, legal, finance, etc.).
● Reporting & Metrics: Develop and track key metrics (e.g. processing times, approval
rates, client satisfaction scores, team productivity). Report performance to senior
management and recommend corrective actions.
● Budget & Resource Planning: Plan resource allocation (e.g. staffing, training) and
manage the operations budget to meet service delivery targets.
● Policy Input: Contribute to company policy and strategy discussions regarding
expansion of visa services (new countries or visa programs) and compliance updates.
Required Qualifications
● Education: Any graduate; relevant certifications (e.g., Certified Immigration
Consultant/Attorney) are highly desirable.
● Experience: 8–12+ years in immigration/visa operations, ideally including experience
with US L-1 visas and business/investment migration programs. Prior team leadership
(5+ direct reports) and project management experience required.
● Technical Knowledge: Deep understanding of immigration regulations: US (L-1A/L-1B),
Australia (innovation/investor visas), New Zealand (business/investor visas), UAE
(Golden Visa) etc., and processes (petition filing, consular processing, etc.).
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