Blue Dart
Website:
bluedart.com
Job details:
Responsibilities
Key Responsibilities
Operational
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
- % Adherence to committed pick-up timings:
- Regular pickups
- Cash pickups)
- Timely connectivity of outbound loads to the Hub (% compliance)
- Ensure accuracy in data capture (% compliance)
- Achievement of target NPS Scores for the service center
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the service center
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Click on Apply to know more.