Technical Support Representative

As a Technical Support Representative, you will be responsible for providing excellent customer service and technical support to our clients. Your main duties will include responding to inquiries, troubleshooting issues, and guiding customers through the resolution of their problems. You will work closely with our product development team to escalate and address complex technical challenges. Additionally, you will document customer interactions, maintain detailed records, and provide feedback to improve our products and services.

OpenText is the information management leader, enabling a more open and connected world. We help organizations manage, leverage, secure and gain insights from their enterprise information, on-premises or in the cloud. Our software and cloud solutions are designed to help businesses unlock value through connections.