Payments, Support & Safety Specialist

We're looking for a sharp, ambitious generalist to help run the operations that keep OpenRouter fast, safe, and customer-friendly. This is a hands-on, analytical role at the intersection of product, community, data, and trust & safety for a brand new industry: language model inference. You'll dive into real usage data, spot patterns in how people interact with the product, and shape systems that help us scale. You'll own a broad set of responsibilities—from support and abuse prevention to payments and funnel analysis—making this an ideal role for someone who wants to grow into a data-savvy operator at a fast-moving startup. Trust & Safety: Monitor and manage our payments abuse detection systems; refine our triage process and enforcement tools. Analyze user behavior to detect abuse; propose and implement smarter filters and policies. Track payment health, funnel drop-off, and opportunities for improvement, including across our cryptocurrency payment channels. Analytics & Insights: Use SQL-based tools to analyze user behavior and surface actionable insights across abuse, payments, and support. Own key dashboards and reporting for support load, abuse trends, and usage patterns. Monitor funnel metrics and flag breakages or unexpected shifts. Customer & Community Ops: Answer support tickets and build tools/workflows to improve efficiency. Stay active in our Discord to help users and surface real-time feedback or issues. Vendor & Partner Requests: Manage inbound provider trust and safety requests and similar partner workflows.