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Customer Relationship Management Executive

Salary

₹6 - 12 LPA

Min Experience

1 years

Location

Hyderabad, Telangana, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

CRM Campaign Executive JD


About OpenPlay Technology Pvt. Ltd.

OpenPlay is a leading multi-player skill-based gaming company in the real money gaming

space and is part of the Nazara Group. Founded by Sreeram Reddy Vanga in 2011, the

company has achieved a rare dual feat of consistent growth with robust profitability over

the years. With a team of over 100 passionate and creative people, OpenPlay provides the

perfect atmosphere for creativity and development for its people through a culture of

empowerment, openness and collective ownership.

The Indian gaming industry is poised to grow at a phenomenal growth rate of over 25% to

be a $5B industry from $1.5B currently. RMG space is the biggest contributor to the gaming

business with a contribution of over 40%.

Our flagship brand of Classic Rummy is based on the traditional 13 card rummy and is

redefining gaming experience for the Indian audience while being fully compliant with the

word and spirit of the Indian legal requirements and responsible gaming. Open play is

aiming to be India’s largest vernacular social gaming platform on the back of product

innovation and data driven player lifecycle management. The company with over 1 million

+ players was recently acquired by Nazara Technologies Ltd. in 2021. To know more about

us, please log on to https://www.openplaytech.com/


About Nazara Technologies Pvt. Ltd.

Nazara is a leading diversified gaming & sports media platform with presence in India,

Africa and North America. It is the only listed gaming entity in the country and has a market

capitalization of over USD 600M. Nazara has built the most diverse gaming ecosystem

across interactive gaming, eSports, RMG, ad-tech and gamified early learning. Its

subsidiaries include Nodwin Gaming, Sportskeeda, Paperboat Apps Private Limited,

Datawrkz, WildWorks among numerous others.


Job Title: CRM Campaign Executive

Location: Hyderabad

Job Type: Full-time


Experience Required: 1-3 years (Preferably in Gaming Industry)


About the Role: We are seeking a highly skilled and experienced CRM Campaign Executive

to join our dynamic marketing team. The ideal candidate will be responsible for designing

and executing effective CRM campaigns across various channels including push

notifications, SMS, WhatsApp, and email. This role demands a data-driven approach to

enhance customer engagement and drive business growth.

Key Responsibilities:

• Develop and implement CRM strategies to increase customer retention and loyalty.

• Design and execute targeted campaigns via push notifications, SMS, WhatsApp,

and email.

• Monitor and report on the performance of CRM campaigns, utilizing metrics to

optimize future campaigns.

• Collaborate with cross-functional teams like design and data teams to ensure

seamless execution of campaigns.

• Stay updated with the latest trends in CRM and adopt best practices to improve

campaign effectiveness.

• Ensure all CRM activities comply with legal and ethical standards.

Qualifications:

• Bachelor's degree in marketing, Business Administration, or related field.

• Minimum of 3 years of experience in CRM or related marketing roles.

• Proficiency in CRM marketing automation tools like Moengage, Clevertap, etc.

• Strong analytical skills and experience with data analysis and reporting.

• Advanced knowledge of Microsoft Excel and data management.

• Excellent communication and project management skills.

• Ability to work in a fast-paced environment and manage multiple projects

simultaneously.

What We Offer:

• Opportunities for professional growth and development.

• A collaborative and innovative work environment.

• Access to the latest tools and technologies in CRM marketing.

About the company

OpenPlay Technology Pvt. Ltd. is a leading multi-player skill-based gaming company in the real money gaming space and is part of the Nazara Group. Nazara is a leading diversified gaming & sports media platform with presence in India, Africa and North America.

Skills

crm
marketing
data analysis
excel
project management