Citizen Engagement Officer (6 month contract)

Who we are

Open Government Products (OGP) operates like a startup within the government; We are a fast-paced, dynamic team of engineers, designers, and product managers dedicated to public good. We autonomously identify opportunities to solve public problems using tech, rapidly prototype, and launch solutions—from citizen apps to automating public agency operations. Embracing an open-sourced and flat hierarchy, we cut through bureaucracy to focus on real-world, user-centric innovations that drive change.

Projects we have worked on include:

• ScamShield - Protects citizens from scams by detecting, blocking, and reporting scam SMSes and calls.
• Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.
• RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily, with over $900 million in vouchers to date.
• Build for Good - a series of citizen engagement initiatives that brings passionate and skilled citizens together to contribute to the public good via a month-long hackathon, 8-week accelerator and monthly community sessions.

An overview of other OGP products can be found on our website here. Find out more about Build for Good at https://build.gov.sg.

What does a Citizen Engagement Officer do?

As a Citizen Engagement Officer, you will be part of the Public Engagement team that does the following:

• Execute citizen engagement initiatives that effectively empower and engage citizens to build solutions for a better Singapore (e.g. monthly community meetups, month-long hackathons, 8-week accelerator programmes, and other potential adhoc events).
• Work with internal team, vendors, partners and volunteers to ensure smooth execution and facilitation of citizen engagement initiatives.
• Support in managing stakeholder relationships with government agencies, external organisations to foster an ecosystem of organisations and individuals that are doing tech for public good.

This role is for an initial 6 months, which may be renewed for another 6 months.

Who we’re looking for:

• At least 1 year of experience in community programmes, developer relations or similar areas of work
• Able to independently execute programmes and events, including liaising with vendors and stakeholders, managing operations and handling logistics.
• Able to support events and programmes that may fall on weekday nights or Saturdays (time-off will be given)
• Superb organisation and project management skills, and the ability to work on and manage multiple tasks at once.
• Able to support in cultivating stakeholder relationships with public and private sectors
• Strong interpersonal communication skills in operating within a cross-functional team and interacting with members of the public, public officers and industry experts.
• Able to work independently and competently without close supervision.
• Prior experience working in the social impact sector is a plus.
• Genuine passion for working on problems related to the public good.