About the Role:
Position: Director of Client Pipeline Development & Services
Job Type: Full-time
Location: North Carolina, USA
Location Type: Remote- based in North Carolina, USA
Salary Range: $
📍This position is open exclusively to candidates residing in North Carolina.
Opal Autism Centers is seeking a highly experienced, strategic leader to serve as our Director of Client Pipeline Development & Services. This senior-level role is responsible for driving client acquisition, overseeing the intake experience, and leading marketing and outreach strategy to support growth across new and existing centers.
This position requires a leader with proven experience in ABA client pipeline development, healthcare marketing, client services, and business development. The ideal candidate has a demonstrated track record of producing measurable results tied to client acquisition, referral growth, intake conversion, and client satisfaction. This role is ideal for a senior growth leader who understands the ABA space, can build scalable client acquisition systems, and has the experience to turn strategy into measurable results.
Key Responsibilities:
- Lead organization-wide client pipeline strategy & development and oversee intake team.
- Drive client acquisition strategies across new and existing centers
- Oversee referral network development, outreach strategy, and community engagement
- Lead digital marketing and campaign performance tied to measurable growth outcomes
- Ensure a seamless, compliant, and family-centered intake experience
- Partner with clinical, operational, authorization, scheduling, and center leadership to align client demand with capacity
- Monitor pipeline performance, conversion rates, aging, ROI, client satisfaction, and forecasted starts
- Support new center launches through early pipeline development and referral relationship building
- Provide executive-level reporting on client growth, marketing ROI, pipeline health, and performance trends