InstaLaxmi
Website:
instalaxmi.com
Job details:
Company Description Instalaxmi is the country’s first and largest B2B Digital Gold company, building dedicated digital gold platforms for jewelers. The company’s solutions include key business features such as loyalty programs and gamified user experiences designed around consumer behavior. These platforms help partners drive higher app engagement, strengthen customer relationships, and grow their business. Joining Instalaxmi offers the opportunity to work at the intersection of fintech, retail, and digital product innovation in a fast-evolving market.
Role Description This is a full-time, on-site role based in Thane for an Online Training & Support Manager (2–5 LPA). The role involves designing and delivering online training programs for jeweler partners on the Digital Gold platform and its key features. The manager will conduct regular training sessions, create training materials and guides, and ensure that users can adopt the platform effectively. Day-to-day responsibilities include responding to partner queries, providing functional support, gathering feedback, analyzing training outcomes, and collaborating with product and operations teams to improve user experience and platform usage.
Qualifications
- Candidates should possess strong Communication and Writing skills for explaining platform features clearly and creating user-friendly training content.
- Candidates should possess solid Analytical Skills and Research capabilities to understand partner needs, track training effectiveness, and suggest improvements.
- Candidates should possess Training experience, including designing curricula, conducting virtual or classroom sessions, and supporting diverse learner groups.
- Relevant qualifications such as a bachelor’s degree in business, communications, education, or a related field are preferred.
- Comfort with digital tools, learning platforms, and basic data reporting; prior experience in SaaS, fintech, or B2B client support is an advantage.
- Ability to work collaboratively with cross-functional teams, manage multiple training schedules, and maintain a customer-focused approach.
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