Jugteshwar Hospitality & Services Pvt Ltd
Website:
theroyalavenue.in
Job details:
Company Description Jugteshwar Hospitality & Services Pvt Ltd is a rebranded provider of luxurious hospitality experiences in India, focusing on comfort, reliability, and premium service. The company offers multi-branded travel and hospitality options designed to make journeys to Indian and international destinations smoother and more enjoyable. With an emphasis on luxury and a royal experience, Jugteshwar Hospitality & Services Pvt Ltd aims to deliver high-quality service across its portfolio. Team members are encouraged to contribute to exceptional guest experiences and uphold the brand’s commitment to excellence.
Role Description The Online Support Specialist is a full-time, on-site role based in Gurugram. This role is responsible for providing prompt and professional online customer support through email, chat, and messaging platforms, addressing inquiries related to bookings, travel options, and hospitality services. The specialist will troubleshoot common technical and service-related issues, guide guests through online processes, and escalate complex problems to relevant internal teams. Daily tasks include monitoring support queues, documenting customer interactions, updating records in systems, and collaborating with operations and technical teams to resolve issues. The role also involves gathering feedback, identifying recurring issues, and suggesting improvements to enhance the overall online guest experience.
Qualifications
- Candidates should possess strong Customer Support and Communication skills to handle inquiries effectively and maintain a professional, service-oriented demeanor.
- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose issues, guide users through resolutions, and coordinate with technical teams when needed.
- Candidates should possess good Analytical Skills to interpret customer feedback, recognize patterns in issues, and support data-driven improvements in processes.
- Candidates should be proficient with online support tools, CRM or ticketing systems, and basic computer applications.
- Candidates should demonstrate excellent written and verbal communication in English; additional language skills are an advantage.
- Candidates should be detail-oriented, able to work in a fast-paced hospitality environment, and committed to maintaining high service standards.
- A diploma or degree in hospitality, business, IT, or a related field, along with prior experience in customer or technical support, is preferred.
Click on Apply to know more.