Online Reputation Manager

Angara Ecommerce Pvt. Ltd.

Website: angaraecommerce.com
Job details:

Angara is a leading fine jewellery brand known globally for its exceptional gemstones, craftsmanship, and seamless online shopping experience. After establishing a strong presence in the US and other international markets, Angara India is rapidly expanding its footprint, combining premium design with cutting-edge digital retail. Our mission is to make high-quality, customizable gemstone jewellery accessible to customers across India.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of “Best Online Shops” for five years in a row. That’s not all. Our ground-breaking innovation, ‘Create with Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

Ideal candidate we are looking for -

• 7+ years of hands-on experience in VOC management, ORM, brand intelligence, digital reputation, or customer insights in e-commerce, D2C, luxury, or high-visibility consumer brands.
• Proven track record of running CAPA or equivalent structured feedback-to-action processes and influencing business outcomes through customer data.
• Deep familiarity with ORM and review platforms: Trustpilot, Yotpo, Google Reviews, BBB, Bizrate — and the ability to manage brand presence on Reddit, forums and blog ecosystems.
• Strong analytical skills: advanced Excel (pivot tables, macros, data modelling), experience with Power BI or similar BI tools is a strong plus.
• AI-forward mindset: practical awareness and experience of how AI tools are transforming VOC analysis and online reputation management — and the ability to implement, not just discuss.
• Excellent written and verbal communication — you can write a brand-aligned review response, a crisp internal report, and a compelling stakeholder presentation, all with equal confidence.
• Comfort with ambiguity, startup pace, and cross-functional chaos; you create structure where there isn't any.
• Basic understanding of SEO/SERP and how brand reputation influences organic search is a plus.

If your candidature is fir as per shared above job description, You can email direct at - nirpesh.jindal@angara.com

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