Customer Communication Associate

Join Our Team!

We are a growing company investing in people, products, and technology. We offer real opportunities for career growth. Our salaries are competitive in the market, and we have an excellent benefits platform that includes 10 paid holidays annually, vacation, sick time, a 401 (k) with employer match, flexible work scheduling, and a significantly positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings, including employer-paid life insurance.  

Who We Are

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and

energy measurement solutions, providing our customers with the most accurate and reliable readings for their specific applications. We pride ourselves on the ONICON

Difference seen in every engineered solution we offer. Our team consistently strives to deliver exceptional customer service from start to finish.

Job Summary

We are seeking a highly motivated and skilled Customer Service Communications Associate to join our team at ONICON. The ideal candidate will be responsible for

managing inbound emails and phone calls to our company, as well as responding to certain types of inquiries.

Essential Functions And Responsibilities

• Manage email inboxes for Customer Service, Service, and Sales Teams - distributing emails to appropriate personnel based on customer location and category.
• Answer inbound phone calls to the company and transfer appropriately (as the backup to the primary Receptionist).
• Respond to certain types of inquiries from customers (order tracking, etc.).
• All other related duties as required.
  
  

Knowledge And Skills Requirement

• Strong computer skills – Microsoft Outlook, Word, Excel.
• Strong communication skills – verbal and written.
• Experience handling inbound calls for an organization using a multi-line phone system
• Attention to detail
  
  

Education And Experience Requirements

• High school diploma
• AA or AS Degree (will consider relevant experience in lieu of degree)
• 1-2 years’ experience
  
  

Traits

Enjoy interacting with customers and assisting them. Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to changing priorities. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.

Commitment To People And Planet

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the driving force behind our success.