About OneApp:
OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing.
Role Overview:
We're looking for a Manager for our Customer Service (Support) Team. They will join our rapidly growing CX organization, providing best-in-class service to both renters and property management partners. Join us in revolutionizing access to housing and making a tangible social impact!
As the Manager of Customer Service, you will lead, coach, and develop a team of Customer Service Representatives responsible for supporting OneApp customers and partners across multiple channels (phone, email, chat, tickets). You’ll set the standard for service excellence, ensuring every interaction reflects empathy, clarity, and a commitment to resolution. This role is equal parts people leadership and operational ownership. You’ll be responsible for team performance against key service metrics (CSAT, SLA, resolution time), while also identifying opportunities to improve processes, tooling, and cross-functional collaboration.
At times, your team will be supporting individuals going through very difficult life situations. Your leadership will ensure the team shows up with both compassion and professionalism—balancing human care with operational rigor.
Details:
- Details:
- Job Title: Customer Service Manager
- Location: Remote
- Salary: $75,000-$90,000 Total Compensation
- Reports to: Director of CX (Customer Experience)
- Work Hours: Full Time, Hours Monday-Friday 9:00am-5:00pm (your local time)