Support Team Leader

Lead a high-performing support team to consistently deliver outstanding customer service, while developing team capability, driving operational excellence, and advancing strategic goals such as CSAT, NPS, First Contact Resolution, and self-service adoption. Act as a coach, strategist, and escalation point to ensure efficiency, quality, and a culture of ownership.

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.