For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
POSITION SUMMARY:
The Director of Event Operations is responsible for overseeing the planning, execution, and continuous improvement of all events. This role ensures operational excellence, profitability, and exceptional guest experiences across all events, while leading cross-functional teams and maintaining high service standards.
Requirements
Essential Duties & Responsibilities
Event Operations Management
- Oversee end-to-end execution of all events, including corporate, private, and large-scale functions
- Develop and implement operational standards, procedures, and best practices
- Ensure seamless coordination between sales, culinary, venue, and service teams
Leadership & Team Development
- Lead, coach, and develop operations staff
- Establish staffing models and ensure appropriate labor planning/staffing for events
- Foster a culture of accountability, collaboration, and high performance
Client Experience
- Partner with sales and clients to ensure expectations are met or exceeded
- Resolve escalated client concerns with professionalism and urgency
- Maintain a strong presence during key events to ensure quality execution
Financial Oversight
- Manage event budgets, labor costs, and operational expenses
- Identify opportunities to improve profitability and efficiency
- Track and report on key performance indicators (KPIs)
Process Improvement & Strategy
- Continuously evaluate and enhance event execution processes
- Implement systems and tools to improve efficiency and communication
- Support long-term strategic planning for event operations growth
Compliance & Risk Management
- Ensure compliance with health, safety, and local regulations
- Maintain proper licensing, insurance, and operational standards
- Develop contingency plans for operational disruptions
