Specialist, Contact Center Quality Assurance (bilingual - Spanish)
Oncourse Home Solutions
- Salary
- $43k - $64k
- Experience
- 1+ yrs
- Location
- Naperville, Illinois, United States
- Job type
- Full-time
Required skills
- AmplifAI
- Verint
- UKG
- Microsoft Excel
- Microsoft Word
- Google Suite
- Amazon Workspace
About the role
1-3 years QA experience in contact center; fluent bilingual Spanish/English; advanced proficiency with QA platforms (AmplifAI, Verint, UKG); compliance knowledge (FCC, TCPA, FDCPA, HIPAA); Excel and data visualization skills; high school diploma or equivalent.
About Oncourse Home Solutions
Private U.S. home protection provider offering warranty and repair plans to homeowners, utilities, and municipalities.
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