Front Office Assistant - Willowbrook

Description

We are seeking a friendly and organized Front Office Assistant to join our team and serve as the first point of contact for our patients. In this role, you’ll be responsible for greeting and checking in patients, managing registration, verifying insurance benefits, scheduling and confirming appointments, collecting co-pays, and answering incoming calls. Your ability to multitask and deliver excellent customer service will help ensure a smooth and welcoming experience for every patient. If you thrive in a fast-paced environment and enjoy working as part of a supportive team, we’d love to hear from you!

Benefits:

• Insurances: Life, medical, dental, short-term term and long-term disability
• 401K
• Free Parking
• PTO
• Holidays
• Competitive Salary
• Employee Assistance Program
• Tuition Reimbursement
• Continuing Medical Education Allowance
• Pet Insurance
• Employee Discounts
• Next Level PRIME

Requirements

ESSENTIAL FUNCTIONS :

• Welcome all patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
• Utilize a multi-line phone system, fax machine, printer, copier, and scanner to process patients through the registration process.
• Answer phones and transfer phone calls to corresponding employees.
• Register patients, verifying insurance eligibility as needed, and collecting payments through various software systems.
• Collect all insurance information, verify patient demographics, process payments, post patient balances.
• Schedule patient appointments.
• Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
• Discharge Patients, assist office and clinical staff and close office at end of shift.
• Assist in the coverage of Front Office duties in other locations as needed or required.
• Other clerical responsibilities as needed.

SKILLS REQUIRED:

• A qualified candidate is a professional, dependable, flexible and self-motivated person.?
• Must have?knowledge health insurance, including HMOs, PPOs, Medicare, Medicaid, etc.
• Must be able to multi-task, possess good computer skills, have a good attitude, be personable, and flexible.?
• Must have knowledge of basic computer software, and the ability to learn billing software and electronic medical records required
• Must be able to communicate well with patients and medical staff
• Possess the ability to follow OSHA/HIPPAA guidelines

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Prefer 1 or more years of experience as front office assistant in a health care setting.
• Minimum high school diploma
• Bi-lingual in Spanish preferred

PHYSICAL DEMANDS: Normal office environment.?Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence.?Occasional overtime may be required. Moderate stress level and moderate noise level. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

COMMENTS: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

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