Technical Asset Manager

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

The Commercial Technical Asset Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their clients solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Manager, Commercial Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives. This role requires a detail oriented self-starter skilled at managing multiple tasks and priorities, and has a proven track record of excellent customer service and client communications skills.

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
  
  
  

Performance Management

• Oversee a portfolio of 100-200 MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO).
• Experienced in using various solar monitoring platforms(DAS).
• Configure and adjust monitoring parameters and alerts.
• Analyze alerts within DAS platforms and provide asset owners with informed recommendations for necessary corrective actions
• Identify performance trends and spot performance issues in commercial solar systems 15 kW up to 20 MW
• Create and monitor Work Orders to address detected issues, collaborating closely with your manager, the FSN team, and partners to ensure timely resolution and closure
• Facilitate effective communication with internal and external stakeholders; resolve escalated issues
• Track client reporting obligations to ensure timely and accurate delivery
• Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures
• Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.
• Actively manage a portfolio of renewable energy assets throughout the lifecycle
  
  
  

Client Relationship Management

• Collaborate with the Client Success Manager to welcome new clients to Omnidian and support all onboarding tasks
• Partner with our Client Success team to strategize for client growth opportunities and quarterly business reviews
• Provide professional expertise around preventive and corrective maintenance to maximize production.
• Provide professional summary and deep explanation, as needed, of monthly asset performance Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence
• Create and manage work orders for planned and unplanned service activities
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a truly distinguished operations expert
• Possibility of travel up to 2 times per year to visit high-priority clients and build long-lasting relationships
  
  
  

Experience You’ll Need

• 8+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations, and maintenance & field service coordination.
• 5+ years of experience must be in Commercial asset management tracking priorities, deadlines, and response times based on production loss and asset size
• 3+ years of Commercial experience in the field working on or with Commercial Assets
• Proven experience in client success, customer service, or account management, where you've demonstrated exceptional communication and relationship-building skills
• Deep understanding of solar monitoring DAS platforms (examples: AlsoEnergy & SolarEdge), and the ability to interpret solar system design drawings
• A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape
• Experience in Battery Storage technologies, showcasing your versatility and adaptability in this rapidly evolving field
• A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy. (2-3 NABCEP Courses are required)
• OSHA 10 Certification is required
• Bachelor’s degree in a technical discipline or work experience equivalent
  
  
  

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
  
  
  

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
  
  
  

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

Midpoint: $105,000

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus: Because exceptional work deserves exceptional rewards.

Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.