Website:
bananaclub.co.in
Job details:
Omnichannel Operations Manager
Experience: 3–6 years
Industry: Retail / D2C / E-commerce / Supply Chain
Location: Bangalore
About the Role
We are looking for a hands-on Omnichannel Operations Manager to drive omnichannel implementation across stores, warehouses, inventory and fulfilment.
The role will work closely with Retail, Warehouse, Supply Chain, E-commerce, Technology and Finance teams to improve inventory visibility, fulfilment efficiency and operational processes.
This is an execution-focused role for someone who can turn ambiguity into clear processes, owners and timelines.
Key Responsibilities
- Own omnichannel implementation across stores and warehouses.
- Drive inventory visibility, reconciliation, transfers and rebalancing.
- Implement store-fulfilment and inventory-sharing processes.
- Define and monitor warehouse and fulfilment SLAs.
- Coordinate online/offline fulfilment and returns.
- Track stock stuck in transit or not made live online.
- Drive NDR and returns processes through ClickPost.
- Work with OMS, WMS, ERP and marketplace systems on operational requirements.
- Build cross-functional project plans and drive execution.
- Create and implement SOPs and operating processes.
- Conduct regular store/warehouse visits and solve operational gaps.
Candidate Profile
- 3–6 years in retail, D2C, e-commerce or supply-chain operations.
- Experience in inventory, warehouse, fulfilment or omnichannel projects.
- Familiarity with OMS/WMS/ERP/marketplace systems.
- Strong analytical, project management and stakeholder-management skills.
- Strong ownership and execution mindset.
- Comfortable working with data and visiting stores/warehouses.
- High-agency operator — not presentation-only programme management.
Click on Apply to know more.
