TEAM MANAGER - IT

We are seeking a highly skilled and experienced IT Infrastructure Team Manager to oversee the support, installation, configuration, and maintenance of IT systems. The ideal candidate should have strong leadership abilities, excellent problem-solving skills, and a deep understanding of IT infrastructure, asset management, and compliance. This role requires working in a high-pressure environment while ensuring seamless IT operations and support services. Roles and Responsibilities: Oversee system support, installation, configuration, and maintenance of various vendor products. Lead a team of IT Engineers and facilitate their daily tasks to ensure smooth operations. Provide technical support, including troubleshooting laptops, desktops, printers, Windows OS, LAN, and Wi-Fi networks. Manage ticketing system by generating tickets, assigning them to the concerned team, providing resolutions, escalating when necessary, and ensuring timely closure as per SLA. Prepare and review reports, including shift reports, daily call reports, and monthly call reports. Ensure effective resolution and execution of Incident, Change, and Problem requests as per business requirements. Maintain accurate asset inventory and compliance with endpoint security policies (AV, Encryption, Windows Patches). Provide timely support services to all employees while maintaining service levels. Develop and deliver reports and presentations using Excel and PowerPoint for management review. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience in IT infrastructure support and management. Strong knowledge of IT asset management, system administration, and endpoint compliance. Excellent troubleshooting skills for hardware, networking, and software-related issues. Ability to manage and mentor a team of IT Engineers effectively. Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Strong communication and problem-solving skills with the ability to perform under high-pressure environments.