Report

TeamLead Customer Support

Salary

₹6 - 10 LPA

Min Experience

3 years

Location

Bengaluru East, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Responsibilities

Create an inspiring team environment with an open communication

culture

Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

Requirements And Skills

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills.
Ensure to track , measure , report , and evaluate vendor performance.
Team Management - Shrinkage , Attrition , RAG .

Skills

excel

communication

leadership

time-management

decision-making