Facilities Coordinator

We are looking for a Facilities Coordinator to join Team OB in our Support Office. As a Facilities Coordinator at OB you will play a key role in the day-to-day operations of the Facilities department, ensuring a high level of service is delivered across our stores and support offices. Working closely with the Facilities Manager, you'll support departmental goals and help drive improvements in how we work and the services we provide. This is a hands-on and fast-paced role that will see you coordinate a wide range of tasks, from managing communication between stores and contractors, to supporting compliance tracking and departmental projects. You'll also assist with new store openings, help monitor contractor performance, and work alongside teams such as Health & Safety and Property to support wider business needs. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … An OB Facilities Coordinator will: Provide day-to-day support across Facilities, Health & Safety, and wider business operations as directed by the Facilities Manager. Act as the first point of contact, internally, for store teams regarding queries, escalating where needed. Assist with planning and conducting store visits to support Facilities and H&S audits and provide follow-up communication or training under the guidance of the Facilities Manager. Carry out procurement and ordering for stores and support office functions as required, reviewing supplier costs and carrying out regular price comparisons. Support coordination of new store mobilisation activities and process improvements. Help maintain relationships with landlords and agents by coordinating documentation Develop and maintain strong working relationships with contractors providing guidance based on site feedback Support the Facilities Manager in reviewing contractor performance against set KPI's and SLA and gathering store feedback and incident reports. Provide feedback to contractors and compile quarterly reporting internally. Liaise with the New Store team as a point of contact for approved contractors, raising any issues or observations. Help maintain the contract management system (CMS) and support the control of contractor processes. Assist with utilities supplier communications and maintain data records to support efficient systems management. Support the Facilities Manager in the delivery of Facilities-led projects and maintenance work. Assist with procurement tasks, collating quotes and maintaining budget tracking sheets for small-scale or ongoing works. Coordinate logistics for office moves and department changes, working closely with internal teams including IT and H&S. Monitor compliance and outstanding job reports, helping identify recurring issues and reporting for the purposes of improving service delivery. Support the implementation of updates to Facilities procedures and contribute ideas for process improvements. Act as a department contact for store task management software, helping with communications and responding to system-related queries. Work collaboratively with the Health and Safety team to support the implementation of risk-reducing initiatives and maintain best practices. Assist with documenting and communicating changes to H&S procedures across stores and offices.

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.