Senior Creative Account Manager

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. JOB DESCRIPTION FOR SENIOR CREATIVE ACCOUNT MANAGER  Role: Senior Creative Account Manager Job Level: 7+ years experience Department: Project Management Industry: Multiple Location: Mumbai/Hybrid Time Zone Required: BST Type of Contract: FTE Start Date: ASAP Language: Proficiency in English is required as we are a global business  A Little Bit About the Role:  The Project Manager is responsible for running creative and production processes and working alongside our existing talented Project Management team to drive a project from brief to delivery. Leading on projects while working with our dynamic teams across the business, our project managers successfully deliver projects following OLIVER+' ways of working.   What we want is a passionate, talented individual who can showcase their skills of managing multiple mid to high complexity projects. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day running of multiple prestigious projects. What You'll be Doing:  GENERAL TASKS AND RESPONSIBILITIES:  Have integrated experience across various disciplines which can include one or more of the following: Digital, Technology, Film, CGI, Motion Design and/or Print projects across different sized accounts and across different time zones; from initial brief to final delivery (based on experience)  Manage your team to deliver a wide range of deliverables from email marketing to website content  Strive to follow and implement the defined project management and production processes within OLIVER+ and with partners  Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment   Face adversity, setbacks and negativity with a resilient mindset and attitude  Embody the company values, instil these behaviours within all team members  Drive continuous improvement through each step of the process and consult on process improvements.  Close off projects to set standards/requirements. INITIATE & PLAN THE PROJECT:  Serve as the point of contact to receive new briefs and manage the process of transforming unclear briefs into well prepared briefs where applicable.    Manage the scoping, costing and planning of projects across different briefs  Work to the OLIVER+ Project Management Way of Working while executing projects  Identify stakeholders and create a communication plan to ensure each of them has access to the right level of information  Set deadlines with partners and challenge unrealistic timelines to ensure workload is managed based on creative processes  Create project plan and identify key milestones for each of the projects you are assigned  Work closely with the Delivery Lead and Resource/Studio Manager to staff the project correctly based on the required deliverables and deadlines  Identify risks and possible issues and create risk registers  Work closely with the creative team to define a cost, scope and timeplan for the projects  Prepare and run effective and structured client and team kick-off meetings. Create and manage the delivery of project documentation. MANAGE PROJECT EXECUTION, MONITORING AND CONTROL:  Coordinate development and delivery among various project participants and stakeholders  Prioritize and manage workload of the project team  Partner liaison when required, presenting project scopes, cost estimates and timing plans  Build partner relationship and ensure their needs and requirements are addressed, while following the OLIVER+ ways of working  Monitor the progress of the project delivery within scope and budget with the planned resources  Prepare status reports for the stakeholders and actively manage the control of project progress using weekly action points  Follow the project management change control process for any changes needed in the scope, budget, timelines or resource requirement  Create and keep up to date all related project documentation and ensure compliance in the project management system  Proactively problem-solve, mitigate risks and plan for future issues  Be accountable for the financial profitability of the project and actively manage cost overburn and time logged daily  Ensure final deliverables are quality driven and comply to the design and production requirements and expectations  Monitor utilization and output of team  What You'll Need:  Willingness to accept feedback and iterate over processes in a highly-collaborative, low-ego team environment.  Process driven and continuous improvement mindset.  Curiosity, creativity, and ambition.   Attention to detail. The ability to take a project from brief to completion, good communication, organizational, and time management skills are essential.   Impeccable problem-solving skills and a love for client satisfaction.   5+ years of experience and proven track record of successfully managed projects from start to end   Strong communication skills.  Strong organisational skills – able to multi-task and manage multiple projects with different deadlines at one time.  Good eye for detail and quality control experience.  Software competency – Microsoft Word, PowerPoint, Excel, Zoom, Teams and OMG (Oliver Marketing Gateway internal approval system - training will be provided). You'll Have:  Relevant degree  Fluency in English  Proficiency in Microsoft tools such as Excel, Word, Power Point, Outlook, Teams  Experienced user of project management tools  Familiarity with document sharing platforms such as SharePoint, Dropbox etc.  Not essential but an advantage:  Experience on global FMCG brands  Multi-market experience  International and multicultural exposure Good to have:   Agency/communication/production industry experience.  Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact. Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.