Customer Service Agent Arabic Speaker

## Key responsibilities 📍To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team. 📍To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor. 📍To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor. 📍To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. 📍To handle all inquiries/issues from global customers. 📍To handle complaints and feedback related to websites, products, platforms, and services, etc. 📍Strong people skills: Ability to navigate difficult situations and stay calm under pressure. 📍Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making. 📍Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.