Assetze
Website:
assetze.com
Job details:
Company Description
Companies need laptops and IT equipment for their employees, and someone has to buy them, set them up, keep track of them, fix them when something goes wrong, and take them back when an employee leaves. Most companies handle each of these with a different vendor. Assetze does all of it in one place.
We help companies buy or rent devices, configure and ship them, support and track them day to day, and recover and responsibly recycle them at the end of their life. Today, Assetze works with 300+ companies, including over 50 YC-backed startups, across 35+ countries. Assetze is scaling globally, and this role is part of that next stage of growth.
Role Description
We are looking for a skilled and proactive IT Support Engineer to join our team in Bengaluru. The ideal candidate should have experience in technical support, system administration, troubleshooting, and help desk operations, with hands-on knowledge of identity and access management tools and workflow automation.
Key Responsibilities
- Provide technical support and troubleshoot hardware, software, and IT system issues.
- Manage identity and access management using Okta, OAuth, and SAML.
- Develop and maintain IT workflow automations using Okta and ticketing tools.
- Support system administration and day-to-day IT operations.
- Manage user accounts, access permissions, and system configurations.
- Handle and resolve support tickets within defined timelines.
- Collaborate with management and internal teams to identify and resolve technical issues.
- Identify opportunities to improve IT processes through automation.
Required Qualifications
- Experience in technical support, troubleshooting, and help desk support.
- Hands-on experience or working knowledge of Okta, OAuth, and SAML.
- Knowledge of workflow automation using identity management and ticketing tools.
- Understanding of IT operations and system administration.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively within a team.
Preferred Candidates
- Experience with Okta and Jamf.
- Familiarity with Google Workspace (G Suite), macOS, and Freshservice.
- A proactive mindset with a strong willingness to learn.
- A practical, figure-it-out attitude toward resolving technical challenges.
- Ability to work effectively with management and cross-functional teams.
Click on Apply to know more.
