GBT Trave Services (AMEX)
Website:
amexgbt.com
Job details:
What You’ll Do:
• Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution
• Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues
• Collect information, document bugs, and collaborate with Engineering on API and product issues
• Provide feedback to training and documentation teams to address common or emerging issues proactively
• Meet or exceed customer expectations on response quality, timeliness, and overall experience
• Deliver against customer experience and efficiency targets
• Communicate effectively with customers through multiple channels (written, live chat, calls, in-person)
• Identify process improvements and push creative thinking beyond industry standard practices
• Support customers 24/7 across 3 shifts
What We’re Looking For:
• 6+ years of experience in Okta support space
• Okta Certification (required)
• 3+ years of customer and technical support experience
• Experience supporting Identity Access Management (IAM) solutions
• Experience supporting LDAP, SSO, SAML, or WS-Fed protocols
• Excellent analytical and organizational abilities at both high-level and granular levels
• Strong customer service and communication skills across multiple formats
• Ability to work independently with minimal supervision and collaboratively as part of a team
• Ability to remain calm, composed, and articulate when handling challenging customer situations
Click on Apply to know more.