The position requires the General Manager to be responsible for directing and assisting with the work of store employees to create and maintain a profitable store environment that fulfills the Ojos Locos brand concept. The General manager must also manage costs, and ensure that proper policies are followed, including employment and incident documentation.
Essential Duties and Responsibilities
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state, and local laws.
- Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Manages Assistant Managers, Kitchen Managers, and all hourly employees. Is responsible for the overall direction, coordination, and evaluation of these positions.
- Develop employees by providing ongoing feedback and establishing performant expectations.
- Handles the administrative tasks in daily operations which may include but not limited to include daily decision making, scheduling, planning while upholding standards, product quality, and customer relations.
- Establish proper security procedures are in place along with a safe environment for staff and guest to reduce the risk of injury and accidents. Complete incident reports promptly if a guest or employee is injured.
- Ensure an outstanding dining experience by regulating presentation, service, respond to complaints, and great atmosphere for all guests; develop ways to cultivate a regular customer pool.
- Properly operate the POS system, make changes, contact IT if they have issues and/or troubleshoot the system when necessary.
Education and/or Experience
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3-4 years of previous restaurant manager experience
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2-4 years high volume bar/restaurant experience
Requirements and Skills
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Liquor License certification is mandatory
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Food manager certificate required
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Ability to effectively communicate in English and Spanish
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Availability to work during holidays, nights, and weekends with increased hours during peak times
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The shifts will vary also depending on the needs of the restaurant.
While performing the duties of this job, the employee is regularly required to stand; for a minimum of 10-12 hours per day, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually loud.
NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required so classified.
Ojos Locos is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.