Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(51,51,51);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E %3C/span%3E%3C/span%3E%3Ca style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(4, 95, 171);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:inherit;orphans:2;text-align:start;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 href=%22https://jfs.ohio.gov/about/our-offices-bureaus-and-committees/office-of-workforce-development%22%3Ewebpage%3C/a%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(51,51,51);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22background-color:white;color:#333333;font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EWhat You Will Do%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cmeta content=%22text/html; charset=us-ascii%22 http-equiv=%22Content-Type%22%3E%3Cstyle%3E%0Aa {%0A text-decoration: none;%0A color: #464feb;%0A}%0Atr th, tr td {%0A border: 1px solid #e6e6e6;%0A}%0Atr th {%0A background-color: #f5f5f5;%0A}%0A%3C/style%3E%3C/p%3E%3Cdiv style=%22font-family:%27Segoe UI%27;font-size:14px;font-style:normal;font-weight:400;line-height:20px;%22%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAs an Employment Services Coordinator (ESC), you will be part of the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker (ADW) Training and Technical Assistance (TTA) Unit. This unit supports the WIOA ADW Program across Ohio’s 20 local workforce areas. You will report directly to the WIOA ADW Program Supervisor.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe WIOA Adult and Dislocated Worker programs provide training and employment services to job seekers, while the Training and Technical Assistance Unit offers guidance, training, and support to staff in the local areas.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EIn this role, you will focus on learning, understanding, and applying WIOA ADW policy, which is essential for delivering effective training and technical assistance. You will also begin developing case management skills using the state’s case management system, ARIES.%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EYour responsibilities include:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EMonitor and respond to email inquiries in the Workforce Innovation and Opportunity Act (WIOA) Mailbox (%3C/span%3E%3Ca href=%22mailto:wioaqna@jfs.ohio.gov%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22text-decoration:none;text-underline:none;%22%3Ewioaqna@jfs.ohio.gov%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E)%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EResearch and interpret local, state and federal policies and procedures, Ohio Revised Code, Ohio Administrative Code, training webinars, and desk aides%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EAnswer incoming calls from the JFS phone system and provide appropriate assistance and information%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDeliver training sessions, either virtually or in person, on a monthly, bi-monthly, quarterly, or as needed schedule%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECreating, updating, and improving training modules and reference materials using PowerPoint, Articulate 360, Storyline 360%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ERespond to legislative inquiries and program-related complaints%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAssist local areas with ARIES requests such as data entry, backdates, and data validation%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPerform other duties as assigned%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3ERecommended Skills:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EStrong written and verbal communication%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EHigh attention to detail%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EExcellent organizational skills%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EPublic speaking%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EPresentation delivery%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3ECreating interactive presentations%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EUnderstanding and interpreting policies, procedures, and guidance%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3ECritical thinking and solution development%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3ENavigate a computer and technology%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EKnowledge of Microsoft PowerPoint, Word, Microsoft Teams, Articulate 360, or similar platforms%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EExperience with Case Management Systems%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3ETeam player%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EAbility to multitask%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EKey Responsibilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFast‑paced, high‑volume unit with limited downtime%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBalance of approximately 50% collaborative work and 50% independent work%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFrequent reading and interpretation of local, state, and federal policies%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ERequired research into how WIOA services function within the case management system%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ERegularly asked questions requiring varying levels of research and analysis%3C/span%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECoordination with multiple units and offices to support training activities and respond to inquiries%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPreparation and delivery of training modules based on policy requirements%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ETraining needs fluctuate and may vary week to week%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cstrong%3ESchedule: %3C/strong%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-size:16px;%22%3EFull-time%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-size:16px;%22%3E%3Cstrong%3EHours:%3C/strong%3E Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-size:16px;%22%3E%3Cstrong%3ELocation: %3C/strong%3EDayton - 6680 Poe Avenue, Dayton, OH 45414%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cstrong%3ETravel:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3ETravel will be required for this position%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3EOvernight stays may be required%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3EPN(s): 20033583%3C/span%3E%3C/p%3E
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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
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The ideal candidate, at minimum, must have the following:
Option 1:
- 18 mos. trg. or 18 mos. exp. in state & federal regulations governing implemented training &/or employment programs;
AND
- 18 mos. trg. or 18 mos. exp. in public relations; 18 mos. trg. or 18 mos. exp. in human resources training & development programs;
AND
- 6 mos. trg. or 6 mos. exp. in labor market data & employment trends;
AND
- 3 mos. trg. or 3 mos. exp. in manpower planning;
AND
- 3 mos. trg. or 3 mos. exp. in operation of computer terminal &/or personal computer.
Option 2:
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
| Pay Range 31 | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 |
| Hourly | $27.92 | $29.22 | $30.55 | $31.88 | $33.52 | $35.15 | $36.90 |
| Annual | $58,074 | $60,778 | $63,544 | $66,310 | $69,722 | $73,112 | $76,752 |
| Months of Employment | At Hire | 6 Months | 18 Months | 30 Months | 42 Months | 54 Months | 66 Months |
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ADA Notice
If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.
Selection Priority Notice
Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.