Description
Position Summary
The Maintenance Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the apartment community. This role ensures that all service requests, preventative maintenance, and repairs are completed efficiently and to a high standard, contributing to resident satisfaction and asset preservation.
Key Responsibilities
Maintenance & Repairs
- Complete service requests in a timely and professional manner (plumbing, electrical, HVAC, appliances, carpentry, etc.)
- Diagnose and troubleshoot maintenance issues with minimal supervision
- Perform unit turns, including inspections, repairs, painting, and cleaning coordination
- Maintain common areas, amenities, and exterior grounds
Preventative Maintenance
- Execute scheduled preventative maintenance programs (HVAC, water heaters, fire systems, etc.)
- Conduct routine inspections of building systems and report deficiencies
- Assist in maintaining maintenance logs, work orders, and compliance records
Emergency Response
- Participate in on-call for after-hours emergencies
- Respond promptly to urgent maintenance issues, including water leaks, power outages, and safety concerns
Safety & Compliance
- Ensure all work is performed in accordance with OSHA standards and company policies
- Maintain awareness of Fair Housing requirements when interacting with residents
- Identify and report safety hazards or code violations
Resident Interaction
- Provide excellent customer service when interacting with residents
- Communicate clearly regarding maintenance timelines and expectations
- Maintain a professional and respectful demeanor at all times
Requirements
- High school diploma or equivalent required
- 2+ years of maintenance experience in multi-family housing or related field preferred
- Working knowledge of:
- Plumbing systems
- Electrical systems
- HVAC (EPA certification preferred)
- Appliance repair
- Ability to use hand and power tools safely
- Valid driver’s license required
Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Ability to prioritize and manage multiple tasks
- Attention to detail and quality workmanship
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Physical Requirements
- Ability to lift up to 50 lbs
- Frequent walking, bending, climbing stairs/ladders
- Ability to work indoors and outdoors in various weather conditions
Work Schedule
- Full-time position with rotating on-call responsibilities
- Availability for evenings, weekends, and emergency situations as needed