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Job details:
Position: Offshore Delivery Partner
Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth
Summary:
Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.
Domain: P&C Insurance /Commercial Insurance/ General Insurance.
Leaders must have managed P&C insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc.
Client Service Delivery:
- Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.
- Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.
- Drive metrics-based performance management and proactive risk mitigation strategies.
- Develop and execute growth strategies to enhance customer satisfaction and retention.
Business Development
- Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.
- Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.
- Structure deals and articulate value propositions addressing client pain points and strategic objectives.
- Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.
Customer Relationship Management:
- Build and maintain strong relationships with client stakeholders, including CXO-level executives.
- Manage P&L to achieve top-line and bottom-line growth targets.
- Drive initiatives to improve customer satisfaction and manage escalations effectively.
Capability Development & Talent Management:
- Oversee resource planning and identify capability gaps to ensure delivery readiness.
- Implement competency development programs and performance management frameworks.
- Foster employee engagement and collaboration to build high-performing teams.
- Develop and execute strategies for attrition control and talent retention.
Operational Excellence:
- Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.
- Manage portfolio P&L, profitability, and resource utilization to achieve financial objectives.
- Continuously improve processes to drive cost optimization and operational agility.
Specialties:
Global Delivery Management | Strategic Account Planning | AI & Digital Transformation | P&L Management | Customer Success | Talent Development | Operational Agility
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