Customer Success Scaled Programs Lead

OfficeSpace Software is the workspace management platform for enterprise-level innovation, empowering over 1,800 leading organizations to optimize and transform their workspaces for a flexible, high-performance hybrid future. Our intuitive solutions for space planning, desk and room booking, and real-time workplace insights help businesses elevate employee experience and operational efficiency. Recognized by G2 as a Leader in Workplace Experience and featured in Gartner’s 2023 Market Guide, OfficeSpace is at the forefront of workplace innovation.

Backed by Vista Equity Partners and Resurgens Technology Partners, OfficeSpace is primed for continued growth. With a global team spanning the US, Canada, and Costa Rica, we’re committed to setting new standards in workplace technology. If you’re driven by impact, energized by innovation, and ready to help shape the future of work, OfficeSpace invites you to join us.

About OfficeSpace

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

What You’ll Do

The Digital Enablement Program Manager will own the strategy, development, and execution of digital enablement journeys to help our clients realize the full potential of our software. You will collaborate cross-functionally with Client Success, Product, and Marketing teams to create a best-in-class client experience through scalable digital channels. This role is critical to driving higher product adoption, value realization, and client satisfaction while creating opportunities for expansion and fostering continuous learning.

Key Responsibilities

• Strategy Creation: Develop a comprehensive digital enablement strategy aligned with business objectives to drive product adoption, client value realization, and continuous learning.
• Content Development: Collaborate with subject matter experts (SMEs) to create relevant, engaging, and personalized content for different stages of the client journey.
• Journey Design and Execution: Launch and manage automated digital enablement journeys, ensuring the right content reaches the right users at the right time to enhance their product experience.
• Analytics and Optimization: Analyze data to measure the success of enablement programs (adoption, engagement, satisfaction), provide insights, and make iterative improvements.
• Collaboration: Work closely with the Client Success team to scale educational content, allowing CSMs to focus on high-value clients and strategic initiatives.
• Expansion Opportunities: Support revenue growth by educating clients about additional features, modules, and services, driving cross-sell and upsell opportunities.
• Continuous Learning Culture: Create and manage resources like webinars, learning materials, and courses to ensure ongoing education for clients, helping them stay up to date with product updates and best practices.
  
  

Qualifications

• Bachelor’s degree in Marketing, Business, or related field (or equivalent experience).
• 3+ years of experience in digital enablement, client success, or content strategy in a SaaS environment.
• Proven experience designing and executing client engagement strategies through digital channels.
• Strong project management skills, with the ability to manage multiple programs simultaneously and prioritize tasks based on business impact.
• Analytical mindset with experience using data to drive decisions and improve program effectiveness (e.g., Google Analytics, Salesforce, customer feedback tools).
• Strong written and verbal communication skills, with the ability to translate technical concepts into simple, value-driven content.
• Ability to work cross-functionally and influence stakeholders at various levels of the organization.
• A passion for client success and fostering a continuous learning environment.
  
  

Preferred Qualifications

• Experience with learning management systems (LMS) (e.g. Thinkific), digital adoption platforms (DAP) (e.g. WalkMe, Pendo) and marketing automation platforms (e.g., Marketo, HubSpot).
• Understanding of client success metrics such as NPS, GRR, and ARR.
• Previous experience in a product adoption or digital transformation role.
  
  

Base salary starting at $75,000 CAD

OfficeSpace Software is the workspace management platform for enterprise-level innovation, empowering over 1,800 leading organizations to optimize and transform their workspaces for a flexible, high-performance hybrid future.