Clerk-Tech
Website:
clerk-tech.com
Job details:
Job Description: Office Manager
Key Responsibilities
Office Operations & Administration
* Support daily administrative operations for the business owner and internal team.
* Act as a central point of coordination between the owner, customer service team, field crews, vendors, and customers.
* Track open tasks, customer requests, internal follow-ups, and pending items.
CRM & Service Autopilot Management
* Work within Service Autopilot or similar field-service CRM platforms.
* Maintain accurate customer records, service notes, job updates, schedules, and account information.
* Ensure inbound customer requests are properly logged, categorized, and routed.
Customer Service Team Oversight
* Help train CSRs on customer communication, CRM entries, call notes, escalation procedures, and service workflows.
* Monitor quality of communication and ensure proper follow-up on customer issues.
* Provide guidance on handling complaints, service changes, new inquiries, and field-related updates.
Customer & Field Communication
* Assist with inbound customer inquiries by phone, email, or CRM notes when needed.
* Coordinate communication between customers and field teams.
* Ensure customer requests such as skipped service, schedule changes, complaints, positive reviews, and new service inquiries are handled promptly.
Vendor, Supplies & Office Coordination
* Communicate with vendors and ensure key vendor-related updates are tracked.
* Support monitoring of accounts payable items, especially recurring vendor payments or autopay items.
* Order office supplies and ensure the team has what they need to operate efficiently.
Payroll, HR & Timekeeping Support
* Support timekeeping review, onboarding/offboarding administration, and employee record updates.
* Assist with payroll preparation or review by gathering and checking relevant information.
Accounts Receivable / Payable Support
* Assist with accounts receivable and accounts payable tracking.
* Monitor vendor bills, recurring payments, and customer payment-related follow-ups.
Required Skills & Experience
* Prior experience as an Office Manager, Executive Assistant, Operations Coordinator, Admin Manager, or similar role.
* Strong experience working with CRMs, service-management platforms, or customer databases.
* Experience coordinating customer communication and internal operations.
* Ability to manage multiple tasks, follow-ups, and priorities without constant supervision.
* Strong written and verbal English communication skills.
* Comfort handling customer complaints professionally and calmly.
* Strong attention to detail when updating systems and records.
* Ability to work Eastern Time business hours.
US shift
Salary- 4-4.2 LPA
Click on Apply to know more.