Website:
epochconsulting.co.in
Job details:
job location - Malleswaram, Bangalore
Job description We are seeking a highly organized and customer-focused individual to fill the role of Office Administrator and Customer Support Specialist. This role involves handling a wide range of administrative tasks to ensure the smooth operation of the office while also providing exceptional customer support to clients. The ideal candidate will be detail-oriented, have excellent communication skills, and be comfortable handling a variety of responsibilities in a fast-paced environment.
Key Responsibilities:
Office Administration:
Manage and maintain office supplies, inventory, and equipment.
Handle incoming and outgoing mail, packages, and deliveries.
Receive, inspect, and verify incoming deliveries, ensuring accuracy and quality.
Receive, inspect, and verify incoming deliveries, ensuring accuracy and quality.
Handle administrative tasks including filing, organizing documents, and maintaining office records.
Communicate with suppliers and vendors for stock orders, deliveries, and issues.
Maintain positive relationships with customers, suppliers, and team members.
Coordinate office meetings, schedules, and appointments.
Prepare and maintain office records, documents, and filing systems.
Assist in preparing reports and presentations as required.
Ensure the office environment is clean, organized, and well-maintained.
Support management in day-to-day operations and ad hoc tasks.
Customer Support:
Answer phone calls, emails, and chat inquiries from customers in a professional and friendly manner.
Resolve customer inquiries and complaints promptly, ensuring a positive customer experience.
Provide accurate information about products/services to customers.
Maintain detailed records of customer interactions, feedback, and actions taken.
Process customer orders, returns, and exchanges.
Coordinate with other departments to ensure timely delivery of services/products to customers.
Follow up with customers to ensure satisfaction and build strong customer relationships.
Qualifications:
High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Proven experience in office administration and/or customer support roles.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software.
Ability to multitask and prioritize effectively.
Excellent problem-solving skills and attention to detail.
Friendly, professional, and approachable demeanor.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Experience with CRM systems (e.g., Salesforce) is a plus.
Desired Attributes:
High level of patience and empathy when dealing with customers.
Strong customer service orientation with a passion for helping others.
Ability to adapt to changing tasks and environments.
Proactive attitude with a willingness to take initiative.
Additional Information:
Competitive salary based on experience.
Opportunity for career growth and development.
Health benefits and other perks available.
Click on Apply to know more.