Guest Relations Executive – goSTOPS (Katra, Jammu & Kashmir)
📍 Location
Katra, Jammu & Kashmir, India
🧾 Company Overview
goSTOPS is one of India’s fastest-growing backpacker hostel brands, founded in 2014. With a presence across popular destinations like Goa, Manali, Rishikesh, Jaipur, Varanasi, and more, goSTOPS caters to a vibrant community of Gen-Z travelers, backpackers, and digital nomads.
The brand focuses on creating a culture-driven, social, and experiential stay environment, transforming budget hotels into lively hostel spaces.
🧾 Role Overview
The Guest Relations Executive will be responsible for delivering a seamless and memorable guest experience at the Katra property. This includes managing front office operations, assisting in day-to-day hostel activities, and ensuring high service standards.
🎯 Key Responsibilities
👋 Guest Experience & Front Office
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Greet and welcome guests with a friendly and professional approach
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Manage check-in and check-out processes
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Handle guest queries, calls, and requests efficiently
📞 Administration & Coordination
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Maintain and update records, files, and documents
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Manage incoming calls and coordinate with relevant teams
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Create and maintain basic reports and spreadsheets
💳 Cash Handling & Inventory
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Handle cash transactions, vouchers, and invoicing
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Conduct inventory checks and ensure stock availability
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Manage and order monthly supplies
🍽️ Operations Support
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Assist in food and beverage service when required
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Ensure smooth functioning of daily operations
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Take ownership of the property in the absence of the Property Manager
🎓 Eligibility & Experience
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Minimum 1.5 years of experience in front office / hospitality operations
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Experience in cash handling and administrative tasks
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Degree in Hospitality Management preferred
🧠 Key Skills
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Strong communication and interpersonal skills
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Customer-first approach with a friendly and energetic personality
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Ability to multitask in a dynamic hospitality environment
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Basic knowledge of MS Office and record management
🌟 Why Join goSTOPS?
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Be part of a fast-growing travel and hospitality brand
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Work in a vibrant, youth-centric environment
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Opportunity to grow within the hospitality ecosystem
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Exposure to diverse guests and travel experiences