Dispatcher I/II

Description

Job posted until filled.

Rank depends upon qualifications.

• Dispatcher I $39,819.98 ($19.14/hr)
• Dispatcher II $41,810.98 ($20.10/hour)

GENERAL DESCRIPTION:

The purpose of this position is to answer incoming emergency and non-emergency calls, and dispatch law enforcement, fire, EMS, and other personnel and services accurately and promptly. This position serves as the first point of contact for incidents, gathering and relaying critical information to responders. The role involves multitasking, ensuring unit safety, and providing resources and information for non-emergency calls.

ESSENTIAL JOB DUTIES:

To perform this job successfully, an individual must be able to perform the essential job duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job.

• Answers emergency and non-emergency phone lines, confirming caller locations using multiple systems.
• Monitors and dispatches on up to four separate radio channels while logging information into the CAD system.
• Responds to NCIC hit requests and processes urgent responder requests.
• Enters and clears warrants in the NCIC and in-house systems.
• Locates active warrants and provides information to agency personnel.
• Ensures responders have updated information as calls evolve.
• Coordinates with surrounding agency resources during ongoing events.
• Enters and removes missing persons and stolen property information in the NCIC system.
• Runs driver’s license and vehicle tag information for multiple agencies.
• Locates driver license information using various sources.
• Verifies information before confirming NCIC hits.
• Monitors weather conditions to ensure responder safety.
• Keeps track of responder and officer locations within the county.
• Performs other related duties as assigned.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to perform skilled work involving rules/ systems with almost constant problem solving. 

Ability to utilize manuals and maps to solve practical problems, fill out forms, file and enter information into CAD. 

Ability to maintain a normal attention span with short periods of concentration for accurate results or occasional exposure to unusual pressure. 

Ability to stay calm during stressful emergency situations.

Ability to type 35 words per minute.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Required: None.

Preferred: None.

PHYSICAL DEMANDS:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

This position has the following special vision requirements: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up or down and to the left and right when vision is fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus). 

WORK ENVIRONMENT:

Work is performed in a relatively safe and secure indoor office environment.