Senior UX Researcher

We are using and creating technology to transform operations at sea to enable people and the planet to thrive.

We are open-minded and fearless in our approach to innovation and don't believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era.

We take safety, equality and education very seriously, and our responsibilities don't stop at our front door. Our business is built on the belief that there's definitely a more environmentally responsible way to operate at sea.

We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work.

We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry.

We are not your average workplace.

Ocean Infinity is seeking a motivated and innovative UX Researcher, with a specialisation in Service Design. The Service Designer will work collaboratively to design and implement new services and improve existing ones. This role is crucial in shaping and optimising the end-to-end service experience for users, ensuring alignment with business goals and operational capabilities.

This position requires a blend of user research, journey mapping, prototyping, and stakeholder collaboration to design seamless and effective services. The Service Designer will work closely with cross-functional teams, including Product and Solution Managers, UX and Product Designers, and Developers, to ensure service solutions are intuitive, efficient, and scalable while fostering a user-centered approach across the organization.

What will you do:

• Collaborate with cross-functional teams to define and execute growth initiatives;
• Support service design, applying human-centred design methodologies to uncover pain points and opportunities across user journeys;
• Advocate for user needs through user research and usability activities;
• Conduct qualitative and quantitative research, including user interviews, workshops, and usability tests, to gather insights and validate service concepts;
• Develop and prototype service blueprints, process flows, and interaction models to visualize and refine service experiences;
• Stay updated with emerging trends, tools, and techniques in service design and integrate them into the team’s workflow where relevant;
• Develop relationships with global stakeholders and ensure cohesive product experiences

Who you are:

• 5+ years of UX Research experience, demonstrating proficiency and autonomy in planning, executing and analysing research activities;
• Experience participating in the complete product development lifecycle of web and/or software applications;
• Exceptional ability to deliver design solutions that grow the business area and create new value for members/customers;
• Thoughtful, thorough and conscientious;
• Ability to take ownership and engagement in the work;
• Ability to work as a trusted advisor with senior stakeholders;
• Excellent time management skills and ability to prioritize work in a fast-paced environment;
• Strong communication skills;
• Driven, proactive and able to work autonomously with little supervision towards the company's purpose;
• Critical thinking and ability to show initiative;

Desirable:

• Figma;
• Jira/Confluence.

Application Requirements: To be considered for this position, you must include your portfolio, website or other samples of work.

Salary for this position: Up to €55,000 per annum

Salary: The salary varies for this position as we are recruiting in multiple regional locations and job grades. The salary process is based on skills, abilities, and experience required.

What you can expect:

At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to who we are. It is the right thing to do and enables innovation and creativity to thrive.

There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.